Support — সাপোর্ট
Returns & Exchanges
Shop with confidence. If something is not right, contact us within 24 hours of delivery and we will help with an exchange or return.
24-hour return window
Contact us within 24 hours of delivery to request a return or exchange. Requests received after this window cannot be accepted.
Condition of the item
The item must be unused, unwashed, undamaged and in its original condition. Original tags, packaging and any included accessories must be intact.
How to start a return
Message us on WhatsApp or email with your order number, the product name, the reason and clear photos of the item. Our team will confirm the return or exchange and explain the next step.
Damaged or wrong item
If your parcel arrives damaged or you receive the wrong product, contact us within 24 hours with photos and an unboxing video if available. We will arrange a replacement, subject to stock, or a refund.
Return method and shipping
Returns are arranged by courier. For change-of-mind returns, the customer covers the return courier charge. If the item was damaged or incorrect, AlvoWear covers the return shipping.
Refunds and exchanges
Once we receive and inspect the returned item, we will approve an exchange or refund. Refunds are issued to the original payment method, or to bKash/Nagad for cash-on-delivery orders. Our team will confirm the processing timeline when the return is approved.
Not eligible
Used, washed, altered or damaged-after-delivery items, items without original tags/packaging, and requests made after the 24-hour window are not eligible for return or exchange.
Start a return
Send your order number and photos to:
Level 4, Bashundhara City, Dhaka
সংক্ষেপে: ডেলিভারির ২৪ ঘণ্টার মধ্যে, পণ্য অব্যবহৃত ও ট্যাগ/প্যাকেজিং অক্ষত থাকলে WhatsApp (+880 1615-665752)-এ অর্ডার আইডিসহ যোগাযোগ করুন। ভাঙা বা ভুল পণ্য পেলে ২৪ ঘণ্টার মধ্যে ছবি/ভিডিওসহ জানালে বিনামূল্যে রিপ্লেসমেন্টের ব্যবস্থা করা হবে।
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